Setup and Troubleshoot

Setting up your Roku streaming player, Roku TV, remote, Wireless network setup and reliability etc.

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Setting up your Roku streaming player | Roku Player

  • How do I set up my Roku Express?How do I set up my Roku Premiere?
  • How do I set up my Roku Streaming Stick®+?How do I set up my Roku streaming player (any model)?
  • How to set up your Roku streaming player for 4KHow to set up your Roku streaming player for 4K HDR
  • How to attach your Roku Express using the adhesive stripHow to set up your Roku streaming player for surround sound
  • How to change the display type on your Roku streaming playerHow to change the display refresh rate to match the native format of each movie, video or TV show

Setting up your Roku TV

  • How do I set up my Roku TV™?How do I set up the Live TV input on my Roku TV™?
  • How do I use Freeview Play on my Roku TV™?How do I set up a 4K Ultra HD or HDR device with my Roku TV™?
  • Where can I get support for my Roku TV™?

Activating your Roku

  • How to activate or link your Roku streaming deviceHow to resolve an issue when activating or linking your Roku streaming device
  • Why is a payment method needed when creating a Roku account? How to create or update the PIN for your Roku account

Setting up your remote

  • How do I set up my Roku enhanced remote to control my TV?What type of remote control does my Roku streaming device use?
  • How do I set up a cable, satellite, or universal remote to control my Roku TV™?

Wireless network setup and reliability

  • How to find your wireless network name and passwordHow do I connect my Roku streaming device to my home network and the internet?
  • Tips for improving the wireless connection to your Roku streaming deviceHow to check the connection to your home network and the internet
  • What should I do if I cannot connect to my home network or the internet?What to do if you see Error Code 011 (Cannot connect to Roku)
  • What to do if you see the "Low signal strength" message

Solving setup issues

  • What to do if you cannot see the video from your Roku streaming player on your TVWhat to do if you do not hear the audio from your Roku streaming player
  • What to do if your Roku streaming player will not power onWhat to do if your Roku streaming device is unable to update software
  • What should I do if the red light is flashing or I see a "low-power" warning?What should I do if the red light is on or I see a “Your device is overheating” warning?

Solving remote issues

  • How do I resolve problems with my Roku enhanced "point-anywhere" remote?Why is my Roku Enhanced Remote not controlling volume and power on my TV?
  • How do I resolve problems with my Roku IR (infrared) remote?Why are button presses on the remote not always recognized by my Roku Express?

Solving playback issues

  • How do I resolve channel playback issues?Why is a channel no longer available on my Roku streaming device?
  • What should I do if I see a “HDCP Error Detected” message or a purple screen?Why is HDCP 2.2 important to playing 4K or 4K HDR content?
  • Why is 4K at 60 fps important to playing 4K content?Why is 4K at 60 fps important to playing HDR content?
  • What to do if you cannot stream Netflix 4K contentWhat should I do if my Roku device restarts when playing the new Pokémon game on Nintendo Switch?
  • Why does my TV switch to a different device when trying to use my Roku streaming player?What should I do if video is blocky or black while using Live TV Pause?
  • What should I do if Live TV Pause buffer is lost when resuming from screensaver?

Miscellaneous support

  • Roku OS software release notesWhy does my Roku streaming player restart every time I turn on my TV?
  • What is the red light on my Roku streaming player?General battery handling and disposal
  • What safety precautions are recommended for my Roku streaming device?Can I power my Roku streaming player on or off?
  • How do I update the software on my Roku streaming device?Why did the screensaver on my Roku streaming player change?
  • How do I update the software on my Roku TV™?How do I use Recovery Mode on my Roku TV™?
  • Why does my Roku streaming player not recognize my external USB drive?Can my Roku streaming device be controlled using an app?
  • Why does the Roku mobile app not see my Roku streaming device?Solving problems with private listening

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